Refund Policy

1. General Refund Policy

Refund policies for events are set by individual event organizers. Tikèm acts as a ticketing platform and facilitates refunds according to the organizer's stated policy.

2. Event Cancellation by Organizer

If an event is cancelled by the organizer:

• Full refunds will be issued automatically within 5-7 business days
• Refunds include the ticket price but may exclude service fees
• You will receive an email confirmation of the refund
• Refunds are processed to the original payment method

3. Event Postponement

If an event is postponed to a new date:

• Your ticket remains valid for the new date
• You may request a refund if you cannot attend the new date
• Refund requests must be made within 7 days of the postponement announcement
• The organizer may offer credit for future events instead of refunds

4. Attendee-Requested Refunds

If you wish to cancel your ticket:

• Refund availability depends on the event organizer's policy
• Most events offer refunds up to 48-72 hours before the event
• A cancellation fee may apply (typically 10-20% of ticket price)
• Some events may be non-refundable - check before purchasing
• Refunds must be requested through your account dashboard

5. Service Fees

Tikèm service fees:

• Are non-refundable in most cases
• May be refunded if the event is cancelled by the organizer
• Cover platform costs, payment processing, and customer support

6. Refund Timeline

• Approved refunds: Processed within 5-7 business days
• Credit card refunds: May take an additional 3-5 days to appear
• Mobile payment refunds: Typically processed within 24-48 hours
• Bank transfers: May take up to 10 business days

7. Exceptions and Special Cases

No Refunds For:

• Events attended or checked in to
• Tickets transferred to another person
• Last-minute cancellations (within 24 hours of event)
• Weather-related issues (unless event is cancelled)
• Personal emergencies or schedule conflicts

Eligible for Refunds:

• Duplicate ticket purchases
• Technical errors in booking
• Venue changes that are unreasonable
• Significant changes to event lineup or program

8. How to Request a Refund

1. Log in to your Tikèm account
2. Go to "My Tickets"
3. Select the ticket you wish to refund
4. Click "Request Refund"
5. Provide a reason for the refund request
6. Submit the request for review

9. Refund Review Process

Refund requests are reviewed by:

• Event organizers (for organizer policy-based refunds)
• Tikèm support team (for platform issues)
• Review typically completed within 2-3 business days
• You will receive an email with the decision

10. Disputed Charges

If you believe you were charged incorrectly:

• Contact our support team before disputing with your bank
• Provide transaction details and evidence
• We will investigate and respond within 48 hours
• Chargebacks may result in account suspension

11. Gift Tickets and Promotional Codes

• Tickets purchased with promotional codes follow standard refund policies
• Gift tickets may not be eligible for cash refunds
• Credit may be issued instead for promotional purchases

12. Contact Support

For refund-related questions:

• Email: refunds@tikem.co
• Support: support@tikem.co
• Response Time: Within 24-48 hours