1. Information We Collect
Personal Information
When you use Tikèm, we may collect:
- Name and email address
- Phone number
- Payment information (processed securely by third parties)
- Profile information and preferences
- Identity verification documents (for event organizers)
Usage Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Event searches and purchases
- Interaction with emails and notifications
2. How We Use Your Information
We use collected information to:
- Process ticket purchases and manage your account
- Send event confirmations and reminders
- Provide customer support
- Personalize your experience and recommendations
- Prevent fraud and ensure platform security
- Analyze usage patterns to improve our service
- Send marketing communications (with your consent)
3. Information Sharing
We may share your information with:
Event Organizers
When you purchase a ticket, we share your name, email, and phone number with the event organizer for event management purposes.
Service Providers
- Payment processors (Stripe, MonCash)
- Email service providers (Resend)
- Cloud hosting providers (Firebase, Vercel)
- Analytics services
Legal Requirements
We may disclose information when required by law or to protect our rights, property, or safety.
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption of sensitive data in transit and at rest
- Secure payment processing (PCI DSS compliant)
- Regular security audits and updates
- Access controls and authentication
- Monitoring for suspicious activity
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Export your data
- Object to data processing
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Maintain your login session
- Analyze site usage and performance
- Provide personalized content
You can control cookie settings through your browser preferences.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Ticket purchase records are retained for tax and accounting purposes.
8. Children's Privacy
Tikèm is not intended for children under 13. We do not knowingly collect personal information from children under 13.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Haiti. We ensure appropriate safeguards are in place for such transfers.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification.
11. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites.
12. Contact Us
For privacy-related questions or to exercise your rights:
- Email: privacy@tikem.co
- Data Protection Officer: dpo@tikem.co
- Address: Port-au-Prince, Haiti
13. GDPR Compliance
For users in the European Union, we comply with GDPR requirements:
- Lawful basis for processing (consent, contract, legitimate interest)
- Right to data portability
- Right to be forgotten
- Data breach notification
- Privacy by design and default