Help & FAQ

Questions, answered.

Everything organizers and attendees ask most — from creating an event to getting paid and scanning at the door.

Getting started
How do I create an event?

Open Tikèm, tap Create, and follow the five steps: basics (photo, title, category), location, schedule, tickets, then preview. In Haiti your event publishes live the moment you finish.

Do I need to be verified to publish?

No. In Haiti you can publish and sell a paid event without verifying your identity first. Verification is only required later, when you cash out. (US & Canada organizers connect Stripe before publishing paid events.)

What makes a good poster?

One striking, high-resolution image in portrait 4:5 — no dates, prices, or phone numbers on it. Tikèm shows those details around your event automatically. Think art, not a flyer.

Tickets & pricing
Can I sell free events?

Yes. Free / RSVP events need zero setup and no verification, ever. Publish and share.

What currencies can I use?

Gourdes (HTG) — the default for Haiti — or USD, set per event.

Can I have different ticket types?

Yes. Add as many tiers as you like — Early Bird, General, VIP — each with its own name, price, and quantity.

Do promo codes exist?

Yes. Create codes for partners and influencers, comp guests, or run flash sales — and see who drives the most sales.

Getting paid
How do I get paid?

Your earnings track in real time as buyers pay. When you’re ready, verify once (ID + a selfie, reviewed within ~48 hours) and withdraw to MonCash or a bank account.

When do I have to verify my identity?

Only at cash-out. You can sell the whole time your verification is being reviewed — nothing blocks you from filling the room first.

How do buyers pay?

With MonCash (confirmed by PIN) or a card. No cash needed at the gate.

What is the ✓ badge?

Once you’re verified, your events carry a verified badge that buyers trust.

Running the event
How do I scan tickets at the door?

Open the scanner in the app and point your camera at each ticket’s QR code. A valid ticket shows green; an already-used or invalid one is flagged instantly. Check-ins are locked to one per ticket.

Can other people help me at the door?

Yes. Invite staff to a specific event with a one-time link (or by email / phone). They get check-in access for that event, and you can also let them view attendee details. Invites expire in 48 hours and you can revoke access anytime.

What if someone doesn’t have their QR?

Use Manual Lookup — search by name, email, or ticket ID and check them in by hand. You can also export the full attendee list as CSV.

For attendees
How do I buy a ticket?

Find the event in Discover or open a shared link, pick your tier, and pay with MonCash or a card. Your ticket lands in the app right away.

Where is my ticket?

In the app, under your tickets. It works at the door even offline — just open it and let staff scan the QR.

Can I get a refund?

Refunds are handled by the event organizer. Contact them through the event page. [Confirm your refund policy before publishing this.]